Why is it so hard to be assertive?
Being assertive allows you to stand up for your rights, treating people with respect, and asking for respect in return.
Don't feel taken advantage of.
Have you ever been in a situation where you wanted to say something, but didn't, in order to avoid having a row?
At certain times, most people find it difficult to communicate honestly, directly and openly with other people.
Assertiveness involves being clear about what you feel, what you need and how it can be achieved. This requires confident, open body language and the ability to communicate calmly without attacking another person.
This one-day workshop shows you some useful techniques to enhance your assertiveness, giving you the tools to help you be assertive in a wide variety of situations.
Course Outline - 1 Day
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Assertive Communication
- What is “Assertiveness”?
- Why is assertive behaviour important?
- The impact of assertive behaviour
Understanding Behaviour
- How your behaviour impacts other's behaviour, their attitude towards you, and their working style.
- How their behaviour impacts on you, how you react to certain people and how this effects your work
- How behaviour breeds behaviour, understanding how our behaviour influences other people's behaviour
Engaging with People
- Engaging with respect
- Being sensitive to othersSteps for listening with empathy and understanding
- Feel more at ease in small groups
- Deal with business and social occasions
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Looking and Sounding More Confident
- First Impressions
- Demonstrating assertive body language
- Importance of your voice
Confident Language
- Using more confident language
- Useful phrases to help getting your point across in a non-aggressive way...
- Language to avoid
Understanding Rights & Responsibilities
- Understanding what your rights are, and when to say "No"
- Defining what your responsibilities are, and knowing when you have to say "Yes".
Saying "No" Without Offence
- Easier ways to say "No" without feeling guilty
- Not being taken advantage of.
Overcoming Common Difficulties
- Dealing with Low self-esteem
- Handling conflicts effectively
- Dealing with difficult people
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