Communication Skills

Why is it sometimes so hard just to communicate?

When we communicate well with someone, we really connect with them.

We just click!

 So why does it all go horrible wrong with someone else? What are we missing?

This workshop is invaluable for anyone who wants to strengthen their communication skills and enhance their ability to interact with others.

Together, we tune into some important listening skills, and learn how to get your message across in the best way. We discover the secrets of body language, and what messages you are really giving out. 

What’s NOT said can often be just as important as what is!
What are YOU not saying????

Course Outline
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WHAT IS COMMUNICATION?

Goals of communication

Understanding the message

Creating rapport

COMMUNICATION BARRIERS

The common  barriers

How do we deal with them?

VERBAL COMMUNICATION

Use your voice more effectively

How to speak more confidently

Boy talk / Girl talk

 LISTENING SKILLS

“You’re not listening to me!”

Hearing vs. Listening

Improve your listening skills

Active Listening

Lip reading

Questioning techniques

UNDERSTANDING BODY LANGUAGE

First impressions

Face-to-face vs. Telephone

Present yourself successfully

Face reading

Personal space

Use body language to your advantage

WRITING SKILLS

Writing e-mail & business letters

Spelling & Punctuation

E-mail Etiquette

10 Tips for Effective Email

INTERNATIONAL COMMUNICATION

Understanding Multi-Cultural behaviour

International etiquette

Poor translation

International No-No’s

Tips to help