Assertiveness

Why can being assertive sometimes be so difficult?

Being assertive allows you to engage respectfully with other people, whilst also respecting your own needs. It ensures that you don't feel taken advantage of.

Have you ever been in a situation where you wanted to say something, but didn't, in order to avoid having a row?

At certain times, most people find it difficult to communicate honestly, directly and openly with other people.

Assertiveness involves being clear about what you feel, what you need and how it can be achieved. This requires confident, open body language and the ability to communicate calmly without attacking another person.

This one-day workshop shows you some useful techniques to enhance your assertiveness, giving you the tools to help you be assertive in a wide variety of situations.

Course Outline
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WHAT IS ASSERTIVE BEHAVIOUR?

What is “Assertiveness”?

Why is assertive behaviour important?

The impact of assertive behaviour

Understanding your rights

DEFINING BEHAVIOUR STYLES

Identifying the Passive style

Understanding an Aggressive style

Assertive behaviour and its benefits

Comparing the styles

UNDERSTANDING YOURSELF AND OTHERS

Ascertaining personal values

Transactional Analysis

Identifying different Ego States

Understanding how we communicate

IMPROVING SELF ESTEEM

What is “Self Esteem”?

Low self-esteem - what NOT to do

Tricks to help you succeed

VALUE YOURSELF

Recognising your qualities

Acknowledge your Achievements

Giving and receiving praise

Stifle internal criticism

CONFIDENCE

Techniques in specific situations

Making and receiving requests

Using ‘I’ statements

BODY LANGUAGE

Using verbal and non-verbal communication

Assertive Body Language

THE ART OF SAYING "nO!"

How to say “No” without feeling guilty.

The 7 different types of “No”

Negotiation techniques

HANDLING CONFLICT

Different behaviour styles for handling conflict

Improving the process for handling conflict and difficult people